Defining and embedding vision, purpose and values
How customer and employee alignment drives performance
Time and location
Wednesday 11th September 2019
From 8.30am, to start at 9am
and finish around 11am
It’s a tough time to be a brand these days. Consumers have greater choice than ever
before and their expectations are constantly shifting. This is against the backdrop of
a tough and unpredictable economic climate.
The world’s most progressive brands get this. They recognise that the key is to build
stronger rational and emotional connections between their people, customers and
brand. That’s how you drive sustainable customer growth.
In this session, we’ll cover how to unlock customer experience improvements
through employee engagement including:
How to create customer and brand alignment across large workforces
The role of customer segmentation in service delivery
Aligning HR and Marketing functions
Principles for success supported by practical examples
Marketing and HR professionals will find it useful and there’ll be plenty of
opportunities for discussion, debate and networking.
Please note that spaces for this event are limited and we will be in touch to confirm
Register your interest below