We run a series of free breakfast briefings and round table discussions on a range of topics related to culture, employee engagement and performance.See our calendar below to register your interest.

September 2017
28
Culture change in a multi-site service business

LONDON

Venue:
The Wilberforce Room, IBM,
76 Upper Ground,
South Bank,
London

SE1 9PZ

Thursday 28 September 2017

From 8.30am, to start at 9am and finish around 11am

Based on 2017 research with a long list of national and global multi-site service businesses, including BT, Nissan, Harvey Nichols and William Hill, this breakfast briefing seminar will share insight on how to crack the culture code and transform performance in a multi-site service business (MSSB).

In an informative yet informal session, we will cover:

  • People and performance dynamics of the multi-site organisation
  • Building and shaping culture in multi-site environments
  • Specific people challenges faced by MSSB and how to solve them
  • Understanding the links between your people, brands and customers

The session will be beneficial to HR, Marketing and Customer Experience professionals alike, with plenty of opportunity for discussion.

There are only 30 places available to this event.

 

click to register interest

October 2017
19
Round table: Delivering customer growth through employee engagement

LONDON:

Venue:
Radisson Blu Edwardian, Mercer Street
20 Mercer St
London
WC2H 9HD

Thursday 19 October 2017

Meet at 2.30pm for a 3pm start. To be followed by drinks at the bar from 5pm – 7pm

The world’s most successful companies hold the simple yet powerful belief that the only way to drive sustainable business growth is to be, and stay, truly customer-centric.

In many sectors this is changing the roles of leaders in both HR and Marketing as the lines between their functions become increasingly blurred, and they enter a new era of needing to build their brands from the inside out and work in partnership to foster the right connections between their people and their customers.

This is easier said than done, which is why our next round table will discuss:

> Aligning your people and customer strategies
> Effective collaboration between HR and Marketing teams
> Building customer and brand alignment across large workforces
> How to get your people behind your customer strategy
> Success factors for customer-centric employee engagement

The session will be beneficial to HR Directors, CPOs, Marketing Directors, CMOs and Customer Experience professionals alike.

Please note that this is for directors only and has limited places, so please register interest as soon as possible.

 

click to register interest

November 2017
22
Making culture change real

LONDON

Venue:
The Babbage Room, IBM,
76 Upper Ground,
South Bank,
London

SE1 9PZ

Wednesday 22 November 2017

From 8.30am, to start at 9am and finish around 11am

For leaders and boards to commit to culture change, they need to understand and believe in it. It needs to become more tangible. Less fluffy and more objective. Less academic and more commercial. 

We believe that culture change needs to change. We must move away from the conventional, ditch the annual engagement survey and develop ways of making the links between culture and performance more real.

This breakfast briefing will offer up a range of practical solutions and a pragmatic take on how to drive culture change in a field full of academic theory. We will cover:

  • Tools and techniques that work
  • Keeping your frameworks simple and human
  • Sustaining momentum beyond launch
  • The small stuff that makes a big difference
  • Measuring the change

The session will be beneficial to HR, Marketing and Customer Experience professionals alike, with plenty of opportunity for discussion.

There are only 30 places available to this event.

click to register interest

Ready to get in touch?
We’d love to hear from you.Either call 023 8082 8505, send an email to hello@dragonfishuk.com, or if you’ve only got a minute to spare, complete this form and we’ll get back to you.



Southampton
4 & 5 Grosvenor Square
Southampton
Hants
SO15 2BE
UK
Tel +44 (0)23 8082 8505
London
11 Golden Square
London
W1F 9JB
UK
Tel +44 (0)20 3405 7963
Los Angeles
Second Floor
12402 West Washington Blvd
Los Angeles
California 90066
USA
Tel +1 (310) 300 4848
Sydney
6/50 Reservoir St
Surry Hills, Sydney
New South Wales
NSW 2010
Australia
Tel +61 (0) 2 8007 6474