We run a series of free breakfast briefings and round table discussions on a range of topics related to culture, employee engagement and performance.See our calendar below to register your interest.

July 2017
20
Improving customer experience through employee engagement

LONDON
Venue:
The Wilberforce Room, IBM,
76 Upper Ground,
South Bank,
London

SE1 9PZ

Thursday 20 July 2017

From 8.30am, to start at 9am and finish around 11am

Growing consumer choice and economic pressures mean that our expectations of brands and their service experiences are getting higher and more demanding each year. That’s why the world’s most progressive brands are recognising that the only way to drive sustainable customer growth is to build stronger rational and emotional connections between their people, their customers and their brands.

Rich Webley, dragonfish MD and Niall Cluley, former Global HR Director at Fitness First and now dragonfish Director of Consulting, will be talking about how to unlock customer experience improvements through employee engagement, in an informative session that covers:

  • How to create customer and brand alignment across large workforces
  • The role of customer segmentation in service delivery
  • Aligning HR and Marketing functions
  • Principles for success supported by practical examples

The session will be beneficial to HR, Marketing and Customer Experience professionals alike, with plenty of opportunity for discussion and networking.

Please note that this is a limited availability event as the room only seats 30 people.

click to register interest

Ready to get in touch?
We’d love to hear from you.Either call 023 8082 8505, send an email to hello@dragonfishuk.com, or if you’ve only got a minute to spare, complete this form and we’ll get back to you.



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