A full-service employee communications agency that creates customer value from the inside out.

We build customer-centric cultures. We blend inspiring employee communications with razor-sharp customer insight to help companies place their most valuable customers at the heart of everything they do. Bridging the gap between employee engagement and profit.

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The result? Better decision-making every day by employees and happier, more profitable customers. Engaged and informed employees creating customers who buy more, come back more often, and recommend you to their friends.

Simple yet unexpected customer insights

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Highly effective employee communications

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Betterdecisions and happier,more profitablecustomers

Part of Lawton Communications Group, we’re a unique mix of researchers, consultants and award-winning employee communications specialists – who’ve been working with a wide range of global and national brands for over 25 years.

Meet some of our clients

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What we do

Attraction, engagement and communicationsdesigned to make a commercial difference

OUR SERVICES

How we do it

5 steps to building customer-centricorganisations, teams and cultures

OUR APPROACH

Who we are

Five by Five People since 1985, now dragonfish – find out why

MEET THE TEAM

Our work

From Employee Value Propositions torecognising excellent customer service

CASE STUDIES

Our content

See our latest presentations,white papers and blog posts

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Our events

View our calendar of breakfastbriefings and events

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Get in touch

We'd love to hear from you.

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